Can't open the app?

If you've lost access to your account or can't use the app for any reason, message us on WhatsApp or by email from the same phone number registered to the account and ask to delete it. Support verifies your identity first, then closes the account and deletes your personal data within a maximum of 30 days from verification.

What gets deleted

Your name, phone number, photo and password, your saved addresses, favorites, quick orders, notifications, and every signed-in session on all devices. Your phone number is released, so you can sign up again with it later.

Records we may retain

Order records, reviews and financial settlements are kept for legal, financial, or abuse-prevention reasons — but without your personal data attached: your name appears on them as a deleted account.

App-store compliant

Account deletion is available inside both apps (customer and captain) per App Store guideline 5.1.1 and Google Play requirements. This page is part of Hatly's official site, documenting that same flow and offering an alternative for anyone who cannot access the app.

Important

• Account deletion is immediate, permanent and cannot be undone — there is no grace period.
• You cannot delete while an order is active; wait until it completes or contact support.
• Captains: any delivery commission owed to the platform must be settled before the account can be deleted.
• If the same number has both a customer and a captain account, deleting one only affects the app you deleted from — the other account stays as it is.